Terms and conditions

• Legal name: Jazirat Alfa Altijariyah Aldawliyah Company, a one-person limited liability company, trading as "Olfa".
• Commercial Registration: 7055311984.
• VAT number: [VAT NUMBER].
• Address: [REGISTERED ADDRESS].
• Contact: WhatsApp [WHATSAPP NUMBER], phone [PHONE NUMBER], email info@alfaisland.com.
• Store verification: [BUSINESS PLATFORM VERIFICATION].
• Veterinary licences: [VETERINARY LICENCE NUMBER, EXPIRY AND ISSUER].
• Boarding facility licence: [BOARDING LICENCE NUMBER, EXPIRY AND ISSUER].

• A shop for pet food and supplies for cats, dogs, birds and aquariums.
• Care services: Olfa Care (veterinary), Olfa Groom, Olfa Stay (boarding), Olfa Aqua and Olfa Fix.
• Olfa Plus membership, paid monthly or annually.

We serve the cities and districts shown when you order or book.

You must have full legal capacity to buy from us. You can buy as a guest or with an account.

You log in with a code sent on WhatsApp, valid for 5 minutes. Do not share the code: you are responsible for what happens in your account once your mobile is verified. Tell us straight away if you lose your phone or suspect misuse.

Your details, National Address and pet information must be correct, because we rely on them to deliver the service.

All prices are in Saudi riyals and include VAT. The total, including delivery and VAT, is shown before you pay.

• Member discounts apply to the products your plan covers and stop during a pause.
• A promo code is a percentage of the goods value after any member discount. It does not apply to delivery fees, one code applies per order, and it lasts until it expires or we withdraw it.
• Prices may change, but this does not affect an order you have confirmed and paid for.
• Service prices shown are starting prices. The final price depends on your pet and the work needed, and we confirm it with you before the visit.

You choose your products, enter your details, agree to these terms and go to the payment provider's page. The contract is made when payment is confirmed, and pressing the pay button commits you to paying the amount shown. Available payment methods: [PAYMENT METHODS], through [PAYMENT PROCESSOR].

If a product cannot be supplied after you have paid, we will tell you and refund it in full.

If you made a mistake in your order details, tell us within 24 hours of sending it so that we can correct it, unless you have already benefited from the product or service.

If there is an obvious error in a price or description, we will tell you, and you can choose to continue with the corrected order or cancel and get your money back.

After purchase we send you a tax invoice you can save, showing the products, prices, VAT, delivery fee, delivery date and place, carrier name, payment method and return terms.

• A booking is a request that we confirm on WhatsApp, usually within an hour during our working hours [WORKING HOURS]. The appointment is not confirmed before then.
• You receive the final price to approve before work starts. How you pay: [SERVICE PAYMENT METHOD].
• For home visits, stay with your pet or have an adult do so, and provide a safe space and access. Our team may stop a visit that is not safe.
• Tell us honestly about your pet's health, aggression, medication and vaccination status.
• Veterinary care is given by licensed vets, using their professional judgment and with your approval. No specific treatment outcome can be guaranteed. Home visits are not an emergency service: in an emergency, go to the nearest veterinary hospital.
• Grooming: a groomer may decline or stop a session if it endangers or severely stresses the animal.
• Boarding: proof of the required vaccinations must be shown on arrival [BOARDING VACCINATION REQUIREMENTS]. If your pet falls ill during a stay, we will contact you and have a vet examine it. If we cannot reach you and the vet considers it urgent, you authorise us to arrange the necessary treatment, and you bear its reasonable cost.
• Aquariums: our obligation is limited to the agreed work. Fish health depends on many factors, some beyond our control.
• Repairs: we tell you the cost of parts and labour before doing the work. If an item cannot be repaired, we will offer you a replacement.

The rules on cancelling or moving services are in our returns and exchanges policy.

• Membership starts once we have contacted you on WhatsApp and activated it. The activation date sets your renewal date.
• You pay monthly, or annually at 20% less than twelve monthly payments. The amount is shown before you ask to join.
• We do not currently charge your card automatically. Our team arranges each payment with you on WhatsApp. If we add automatic charging, we will tell you first and ask for your agreement.
• Benefits are as shown on the plan's page. Included visits reset at the start of each calendar month, quarter or year, according to the plan, and unused visits do not carry over.
• You can pause from your account for one to three months. A pause starts at your next renewal. You do not pay and get no benefits during it, and you can resume early.
• You can cancel from your account at any time. Your membership then stops renewing, your benefits continue to the end of the paid period, and you can change your mind before then. If you cancel during a pause, the membership ends immediately.
• An annual membership runs for a full year. If you cancel, your benefits continue to the end of the paid year. If you pause, the end of your year moves back by the length of the pause.
• A plan change requested in your account takes effect only once our team has agreed the new price with you.
• You may withdraw within 7 days of the start of your membership and get a full refund if you have not used any benefit. After that we do not refund the rest of a month or the rest of an annual membership, unless we cannot provide the service or the law requires it. If your pet dies or you move outside our cities, please contact us and we will look at your case.
• We will tell you before renewal about any change to your plan's price or benefits, and you can cancel if it does not suit you.

We are responsible under the law for the products and services we provide. We are not responsible for harm caused by wrong information you gave us, by not following medical or usage instructions, or by events outside our control. Nothing in these terms limits your legal rights, or our liability for fraud, gross negligence or harmful acts.

We are not in breach if an unforeseeable and unavoidable event prevents us from performing. In that case we will tell you and refund what you paid for anything not delivered.

The site content and the Olfa name and logo belong to us or are licensed to us. They may not be copied or used commercially without written permission.

We send order, appointment, membership and login messages on WhatsApp to the number you give us. We send marketing messages only with your consent, as our privacy policy explains.

Please contact us first at info@alfaisland.com or on WhatsApp. We will answer your complaint within [COMPLAINT RESPONSE TIME]. You can also contact the Ministry of Commerce on 1900 or through the Balagh Tijari app.

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent court in the Kingdom will decide any dispute arising from them.

We may change these terms and will publish the new version here with its date. Your order is governed by the version published when you placed it.

These terms are available in Arabic and English. If they differ, the Arabic text prevails.