Delivery policy

We currently deliver within the cities shown at checkout: Riyadh, Jeddah and Al Khobar. In some cities delivery is limited to the districts shown when you choose the city. You need to enter a complete address, including your short National Address, street and building number.

The delivery fee for your city is shown before you pay. Delivery is free once the value of your goods after discounts reaches the amount shown in your cart. The fee on an order you have confirmed and paid for will not change.

We usually deliver within [DELIVERY WINDOW] of payment being confirmed. If a specific date is shown when you order, that is the agreed date.

Deliveries are made by our team or by [DELIVERY PARTNER]. The carrier's name appears on your invoice.

If we expect a delay or difficulty affecting delivery, we will tell you on WhatsApp.

Unless we agreed another period with you, you may cancel and get back what you paid if delivery is more than 15 days late from the contract date or from the agreed date, including the costs caused by the delay, unless it was due to force majeure. We refund as set out in our returns and exchanges policy.

We send a WhatsApp confirmation after payment, a message when the order goes out for delivery and another when it is delivered. You can also follow it on your private order page.

• You may open the parcel and inspect it in front of the courier before giving the verification code or confirming receipt.
• If a product is faulty or not as ordered, you may refuse it, and we will handle it under our returns and exchanges policy.
• Do not give the verification code before you inspect the parcel, because it confirms that everything arrived in good condition.
• If someone at your address receives the order for you, that counts as delivery to you.

Please make sure your address and mobile number are correct and that someone is available. If delivery fails after [DELIVERY ATTEMPTS] attempts because of a wrong address or no answer, we will contact you to reschedule. If we cannot do so within [HOLD PERIOD], we will cancel the order and refund the goods, less the actual delivery cost.

If you have an account and an upcoming home visit, you can choose "Bring it on my next visit". Our team brings your order on that visit with no delivery fee, to the visit address. If the visit is cancelled or postponed, we will contact you to deliver it at no extra fee or refund it in full.

Aquariums, cages and large packs are delivered to your door. Delivery does not include installation or carrying inside your home. You can book aquarium setup through our services.

This policy is available in Arabic and English. If they differ, the Arabic text prevails.